Commercial Support

Where you or your company require timely support when you need it without having to wait for somebody to respond on a forum we provide commercial support. You could, for example, have a preference for email support, or maybe phone support. If this is the case then we can discuss what would be possible. Please refer to our Support services for details.

Free Support

DataNucleus provides its own online forums providing a place to discuss issues you are having. We don't guarantee to provide answers on this forum. It is simply a place where you could get some level of support when people have time. This may not be adequate for some people hence why we provide the commercial version above.

1. Check the Documentation for DataNucleus Access Platform before anything else. The answer is usually there, either in a tutorial/example, or in one of the many guides.
2. Look in the DataNucleus Log. This usually contains a lot of information that may answer the issue. You can always configure the log to give more output.
3. Try a recent build to see if your version is out of date and the expected result is achieved with the latest nightly builds.
4. Go to the Online Forum and ask. Always try to give as clear a description of the problem as possible, together with your input data, and any associated log output. Please be aware that we have very little time for this type of support and contributors to DataNucleus are more likely to get any available free support

Please note that due to attempts by spammers to post links as well as attempts by some internet domains to flood the DataNucleus Forum it has been necessary to block particular IP addresses. If you find yourself on one of these IP addresses then you need to consider how your IP address has been used in this way, and that it means you will not have access to this free resource. Apologies for the inconvenience if that is the case but its a free forum and we don't have time to tolerate such nonsense.