|
With any software, there are times when you need assistance to make full use of it. Here at DataNucleus
we want you to make the best of the software that we provide. For that reason we provide both
commercial and free support facilities.
Where you or your company require timely support when you need it without having to wait for
somebody to respond on a forum we provide commercial support. You could, for example, have a
preference for email support, or maybe phone support. If this is the case then we can discuss
what would be possible. Please refer to
our Support services for details.
DataNucleus provides its own online forums
providing a place to discuss issues you are having. We don't guarantee to provide answers on this
forum. It is simply a place where you could get some level of support when people have time.
This may not be adequate for some people hence why we provide the commercial version above.
-
Check the Documentation for
DataNucleus Access Platform before
anything else. The answer is usually there, either in a tutorial/example, or in one of
the many guides.
-
Look in the DataNucleus Log.
This usually contains a lot of information that may answer the issue.
You can always configure the log to give more output.
-
Try a recent build to see if your version is out of date and the expected result is achieved
with the latest nightly builds.
-
Go to the Online Forum and ask.
Always try to give as clear a description of the problem as possible, together with your input
data, and any associated log output.
Please be aware that we have very little time for this type of support and
contributors to DataNucleus are more likely to get any available free support
|
|
