DataNucleus is Open Source software. It is provided by a focussed team of highly experienced individuals to perform complex operations. Whilst it is Open Source and an amount of support can be obtained from the community for supporting deployment of such a technology, companies often wish to have something more specialised from people who know the product inside out.
DataNucleus can provide a level of support to meet your requirements, and rather than having fixed off-the-shelf arrangements we prefer to tailor them to your needs. Below we outline some typical options that could suit your needs. Please contact us to discuss details.
These are detailed below. Contact Us for details.
|Support via Public Forum|
|Support via Email|
|Support via Phone|
|Priority Bug Fix|
|New Feature Support|
|Languages||English||English, Spanish||English, Spanish||English, Spanish|
|Max Response Time||No limit||3 days||2 days||2 days|
|Number of incidents||N/A||1||4||8|
|Support validity||N/A||1 month||6 months||1 year|
|Price (without tax)||Free||£300||£1050 ||£2000 |
Note that all amounts are specified in GBP (symbolised by the £ symbol)
It should be noted that DataNucleus support is "offered" by the likes of OpenLogic. They do not have access to DataNucleus committers, nor any DataNucleus experience, and that aside they charge a lot more for such support than what we do. You cannot get better value and a higher level of DataNucleus experience than from us.