With any software, there are times when you need assistance to make full use of it. Here at DataNucleus we want you to make the best of the software that we provide. For that reason we provide both commercial and free support facilities. DataNucleus provides its own Forum providing a place for you to discuss issues you are having. We dont guarantee to provide answers on this forum. It is simply a place where you could get some level of support when people have time. This may not be adequate for some people hence why we provide the commercial version below.
DataNucleus is open source software, also providing good documentation and (public) test cases. As a result your team could, in principle, train themselves up on the software using the documentation and tests as basis, then when they come across problems look through the code and debug problems and/or develop new features. Often though you dont have the time to devote to such activities so would prefer to out source this aspect of your project. We provide for such situations and, since we wrote the software in the first place, nobody is better equipped to explain how to use things and/or resolve your problems and get your project moving forward. Note that we are the only company offering support for DataNucleus software, and we are the only company with committers on this project, and our services are provided at very reasonable prices. You cannot get better value and a higher level of DataNucleus experience than from us. Our various commercial services are defined below complete with pricing (note that all prices are in UK pounds (GBP) symbolised by the £ symbol)
We deliver on-site engagements to help organisations in achieving high availability and reliability requirements. This also enables a kick-start for projects thus reducing the learning curve for customer staff, and minimizing the risk of project failures. Additionally, engagements can be conducted to deliver proof of concepts with very short schedules.
DataNucleus experts apply their experience and best practices while working with customer staff to assess the environment, architecture, design and operational procedures. As an outcome of the engagement, the DataNucleus experts can deliver a detailed report over the findings, including gaps in architecture, design, recommendations to address potential problems. During the engagement the customer staff will likely become more skilled in the data access architectures in general, and in the DataNucleus product in particular.
Cost : For a European client £900 for a single day, £1750 for 2 days. Reductions for subsequent days. For clients in the rest of the world please Contact Us for details. Customers are expected to pay for travel/accommodation expenses in order to fulfil such commitments on their site. On-site consulting is not currently available in the USA.
DataNucleus also provides remote consulting using Email/IRC/IM/Skype to provide you with the response when you need it to tackle the issues impacting on your project. This type of support is where questions come up during your deployment of DataNucleus and you need to ask questions for particular situations. You can pay by the hour as and when you need it, when a consultant is available.
Cost : 5 hours = £250, 10 hours = £440, 20 hours = £800. Purchase of larger number of hours also available. Contact Us for details
DataNucleus can provide a level of support to meet your requirements, and rather than having fixed off-the-shelf arrangements we prefer to tailor them to your needs. Below we outline some typical options that could suit your needs. Contact Us for details.
|Support via Public Forum|
|Support via Email|
|Support via Phone|
|Priority Bug Fix|
|New Feature Support|
|Languages||English||English, Spanish||English, Spanish||English, Spanish|
|Max Response Time||No limit||3 days||2 days||2 days|
|Number of incidents||N/A||1||4||8|
|Support validity||N/A||1 month||6 months||1 year|
|Price (without tax)||Free||£300||£1050 ||£2000 |
Note that all amounts are specified in GBP (symbolised by the £ symbol)
DataNucleus can provide on-site training focussing on the needs of customers staff. The backbone of DataNucleus training consists of:
Cost : Please Contact Us for details.